Privacy policy

At Mystical9, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

Name
Mobile/WhatsApp number
Email address
Billing and shipping address
PIN code
Order and purchase details
Payment and transaction information
Information you provide when contacting customer support

We may also automatically collect certain technical information, such as your IP address, browser type, device information, and website usage data.

2. How We Use Your Information

We may use your information to:

Process and deliver your orders
Confirm and provide updates about your orders
Process payments and refunds
Provide customer support
Handle returns and exchanges
Improve our products, services, and website
Prevent fraud, misuse, and unauthorized transactions
Send important service-related communications
Send promotional or marketing communications where permitted and where you have provided appropriate consent

3. Payment Information

Payments may be processed through third-party payment gateways.

Mystical9 generally does not directly store your complete debit card, credit card, UPI, or banking credentials. Payment information may be handled by the applicable payment service provider according to its own privacy and security practices.

4. Sharing of Information

We may share necessary information with trusted service providers who help us operate our store, including:

Payment processors
Courier and delivery partners
Website and hosting providers
Customer support and communication services
Analytics and technology providers

We only share information reasonably necessary for them to provide their services.

We may also disclose information when required by applicable law, legal process, or government authorities.

5. Cookies

Our website may use cookies and similar technologies to:

Keep your shopping experience functional
Remember preferences
Understand website usage
Improve website performance
Provide relevant marketing where applicable

You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Data Security

We take reasonable measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, complete transactions, maintain business and legal records, resolve disputes, prevent fraud, and comply with applicable legal obligations.

8. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, including requesting access to, correction of, or deletion of certain information.

You may also contact us regarding marketing communications and request that we stop sending promotional messages, subject to applicable legal and operational requirements.

9. Children's Privacy

Our website is not intended for children to make purchases independently. We do not knowingly collect personal information from children where prohibited by applicable law.

10. Third-Party Links

Our website may contain links to third-party websites or services.

Mystical9 is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.