Terms of service

Welcome to Mystical9. By accessing or using our website and purchasing products from us, you agree to be bound by these Terms of Service. Please read them carefully before using our website.

1. About Mystical9

Mystical9 is an online store offering various products through its website. These Terms govern your use of the Mystical9 website, services, and purchases.

2. Use of Our Website

By using our website, you agree that:

You are legally capable of entering into a purchase agreement.
The information you provide during checkout is accurate and complete.
You will use the website only for lawful purposes.
You will not attempt to misuse, damage, disrupt, or gain unauthorized access to the website.

3. Products & Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, specifications, and other information displayed on our website are accurate.

However:

Product colors may vary slightly depending on your device or screen.
Images may be for illustration purposes where clearly indicated.
Product availability may change without prior notice.
We reserve the right to correct errors or inaccuracies in product information.

4. Prices & Payments

All product prices are displayed on the website in Indian Rupees (INR) unless otherwise stated.

Mystical9 reserves the right to change product prices at any time. Price changes will not affect orders that have already been successfully confirmed, except where required by law or in cases of obvious pricing errors.

Payments may be processed through third-party payment providers. By making a payment, you agree to comply with the terms and conditions of the applicable payment provider.

5. Orders

When you place an order, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation. An order is considered accepted when Mystical9 confirms it for processing.

We reserve the right to cancel or refuse an order in circumstances including:

Product unavailability.
Incorrect pricing or product information.
Suspected fraudulent or unauthorized transactions.
Incorrect or incomplete customer information.
Other legitimate business or legal reasons.

If an order is cancelled after payment has been received, the applicable amount will be refunded through the original payment method, subject to applicable payment-provider procedures.

6. Shipping & Delivery

We aim to dispatch and deliver orders within the estimated time shown on the website or communicated at checkout.

Delivery times may vary due to:

Courier delays
Weather or natural events
Public holidays
Remote delivery locations
Incorrect or incomplete delivery information
Other circumstances beyond our reasonable control

Once an order has been handed over to the delivery partner, delivery is also subject to the courier company's processes.

7. Returns & Refunds

Mystical9 accepts eligible return requests made within 4 days of delivery.

Products must generally be unused and in their original condition, packaging, tags, accessories, and invoice where applicable.

For damaged, defective, incorrect, or significantly misdescribed products, customers should contact us within the 4-day return period and provide appropriate photographs or videos when requested.

For complete details, please refer to our Return & Refund Policy.

8. Cancellations

Order cancellation may be possible before the order is dispatched, subject to our order-processing status.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return process.

9. Intellectual Property

All website content, including logos, brand names, text, graphics, images, designs, videos, and other materials, is owned by or licensed to Mystical9 unless otherwise stated.

You may not copy, reproduce, modify, distribute, publish, or commercially use our content without prior written permission.

10. Third-Party Services

Our website may use third-party services such as payment gateways, shipping partners, analytics services, and other service providers.

We are not responsible for interruptions or failures caused by third-party services, although we will make reasonable efforts to assist customers where appropriate.

11. Limitation of Liability

To the extent permitted by applicable law, Mystical9 will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

12. Prohibited Activities

You agree not to:

Use the website for unlawful activities.
Submit false or misleading information.
Attempt fraudulent purchases or payment transactions.
Interfere with the website's security or functionality.
Use automated systems to abuse, scrape, or overload the website.
Attempt to access another customer's account or personal information.

13. Account Security

If you create an account with Mystical9, you are responsible for keeping your login credentials confidential and for activities carried out through your account.

Please notify us promptly if you believe your account has been accessed without authorization.

14. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect customer information.

15. Changes to These Terms

Mystical9 may update these Terms of Service from time to time.

Any updated version will be posted on this page with a revised Last Updated date. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by law.