Terms of service

Last Updated: October 26, 2026

Welcome to Mystical9.com. These Terms of Service govern your access to and use of our website, products, and services. By visiting our website or placing an order, you agree to these terms.

1. General Conditions

Mystical9 is an online shopping store offering products across various categories. By using our website, you confirm that you are legally eligible to make purchases under applicable laws.

We reserve the right to refuse or restrict service where permitted by law.

2. Products and Descriptions

We make reasonable efforts to display accurate product descriptions, images, prices, and specifications. Actual product appearance, colour, packaging, or minor details may vary from the images displayed due to lighting, screen settings, or manufacturer changes.

Please read product descriptions carefully before placing an order.

3. Pricing and Offers

All prices and applicable charges will be displayed on the website before checkout. Prices, promotions, and product availability may change without prior notice, subject to applicable law.

If a technical error affects pricing or product availability, we will take appropriate steps to inform affected customers and resolve the issue in accordance with applicable law.

4. Orders and Payments

Orders are subject to product availability and order verification, where necessary.

Customers must provide accurate names, contact numbers, delivery addresses, and payment information. Cash on Delivery (COD), where available, may require confirmation before dispatch.

Mystical9 may cancel or decline an order for legitimate reasons, such as suspected fraud, stock unavailability, or technical errors, subject to applicable law. If payment has already been collected for a cancelled order, any applicable refund will be processed in accordance with law.

5. Shipping and Delivery

Delivery estimates are provided for guidance and may vary by location, courier service, weather, or other unforeseen circumstances.

Customers are responsible for providing accurate delivery details and remaining available to receive their orders. Please refer to our Shipping Policy for further information.

6. Return and Refund Policy

Returns are accepted only for products received damaged or incorrect, subject to verification and applicable consumer rights.

  • Report the issue within 48 hours of delivery.

  • Provide a clear, continuous, unedited unboxing video showing the shipping label, opening of the package, and the product received.

  • Supporting photographs and order details may also be requested.

  • Approved claims will be resolved through an appropriate refund or replacement, depending on the circumstances and applicable law.

Please read our full Return and Refund Policy on Mystical9.com. Nothing in these terms removes consumer rights available under applicable law.

7. Cancellations

If you wish to cancel an order, contact customer support as soon as possible. Cancellation may not be possible after processing or dispatch.

Any cancellation, refund, or other resolution will be handled according to our published policies and applicable law.

8. User Responsibilities

When using our website, you agree not to:

  • Use the website for unlawful or fraudulent activities.

  • Provide false information or submit fraudulent orders.

  • Attempt to disrupt the website's operation or security.

  • Copy, reproduce, or misuse website content without appropriate authorization.

9. Intellectual Property

Website content, including logos, text, graphics, product descriptions, and design elements, belongs to Mystical9 or its respective rights holders unless otherwise stated.

Unauthorized reproduction or commercial use may violate applicable intellectual property laws.

10. Third-Party Services

Our website may use third-party services, including payment gateways, courier companies, and supplier or fulfilment services. These services may be subject to separate terms and policies.

We will make reasonable efforts to assist customers with order-related concerns involving these providers.

11. Limitation of Liability

To the extent permitted by law, Mystical9 is not responsible for indirect losses arising from temporary website interruptions or circumstances beyond our reasonable control.

Nothing in these terms excludes or limits liability, warranties, or consumer remedies that cannot legally be excluded or limited.

12. Privacy

Personal information collected during shopping is handled in accordance with our Privacy Policy. Information may be used to process orders, arrange deliveries, provide customer support, and fulfil legal obligations.

13. Changes to These Terms

Mystical9 may update these Terms of Service when necessary. Revised terms will be published on this page with an updated date. Changes will apply as permitted by applicable law.

14. Governing Law

These Terms are governed by the applicable laws of India. Any disputes will be addressed by the competent courts or authorities in accordance with applicable law.

15. Contact Information

For questions regarding these Terms, orders, or store policies, please contact:

Store: Mystical9
Website: https://mystical9.com
Email: Mystical9shop@gmail.com

Thank you for shopping with Mystical9!

These Terms should be read together with our Privacy Policy, Shipping Policy, and Return and Refund Policy. They do not override any mandatory rights under applicable Indian law.