Shipping policy

Last Updated: October 26, 2026

At Mystical9, we aim to deliver your orders safely and on time. Please read our shipping policy for details about order processing, delivery, and tracking.

1. Order Processing

Orders are processed after placement and verification, where required. Processing times may vary depending on product availability, order volume, and confirmation requirements.

2. Shipping and Delivery Time

Our estimated delivery time is 5–7 business days after dispatch. Delivery may take longer for remote locations, holidays, courier delays, or unforeseen circumstances.

Delivery timelines are estimates and are not guaranteed.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your order.

4. Order Tracking

After dispatch, tracking details may be shared through SMS, WhatsApp, email, or other available communication channels. Tracking updates depend on the courier service.

5. Cash on Delivery (COD)

Cash on Delivery may be available for eligible orders and locations. Customers must provide a valid phone number, accurate delivery address, and be available to receive the parcel.

Order confirmation may be required before dispatch.

6. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate shipping details. Incorrect addresses, unavailable recipients, or unsuccessful delivery attempts may cause delays or return-to-origin shipments.

Please contact Mystical9 customer support promptly if you notice an error in your delivery information.

7. Damaged or Incorrect Products

If you receive a damaged product or the wrong item, contact us within 48 hours of delivery.

A clear, continuous, unedited unboxing video showing the shipping label, opening of the package, and the product received is required to support your claim. Supporting photographs may also be requested.

Please refer to our Return and Refund Policy for complete details. Your statutory consumer rights remain unaffected.

8. Delayed or Lost Shipments

If your shipment is delayed or tracking information has not updated, contact us with your order number. We will make reasonable efforts to coordinate with the shipping provider and assist you.