Shipping policy

At Mystical9, we aim to make your shopping experience simple and reliable. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Order Processing

Orders are generally processed within 1–3 business days after successful payment or order confirmation.
Orders placed on Sundays or public holidays may be processed on the next business day.
Once your order has been dispatched, you will receive shipping/tracking information where available.

2. Delivery Time

Estimated delivery time is generally 3–7 business days after dispatch.

Delivery times may vary depending on your location, courier service, weather, holidays, and other circumstances beyond our control.

Remote or difficult-to-service locations may require additional delivery time.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, Mystical9 may offer free shipping promotions or other shipping offers. The applicable offer and conditions will be displayed on the website.

4. Order Tracking

Once your order has been shipped, tracking details may be provided through email, SMS, WhatsApp, or your Mystical9 account, depending on the information available from our delivery partner.

Tracking information may take some time to become active after dispatch.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

Full name
House/flat number
Street/locality
City
State
PIN code
Valid contact number

Mystical9 is not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

6. Delayed Deliveries

While we aim to meet the estimated delivery times, delays can occur due to circumstances such as:

Courier or logistics delays
Weather conditions
Natural disasters
Public holidays
High order volumes
Transportation disruptions
Remote locations
Government restrictions or other unforeseen circumstances

If your order is delayed, please contact our customer support team and we will try to assist you.

7. Failed Delivery

If a delivery attempt fails because the customer is unavailable, provides an incorrect address, or does not respond to the delivery partner, the courier may make additional delivery attempts or return the package to us.

Additional shipping charges may apply if an order needs to be re-shipped due to incorrect customer information or repeated failed delivery attempts.

8. Damaged or Open Packages

Please check your package when it arrives.

If the package appears damaged, opened, tampered with, or has missing items, please take clear photographs/videos of the package and product and contact Mystical9 Customer Support as soon as possible.

For eligible product issues, our 4-day Return & Refund Policy applies from the date of delivery.