Refund policy

At Mystical9, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, or not as described, you may request a return within 4 days of delivery.

1. Return Window

Returns must be requested within 4 days from the date of delivery.
After 4 days, we may not be able to accept return requests.
The product must be unused and in its original condition, unless the return is due to a defective, damaged, or incorrect product.

2. Eligible for Return

A return may be accepted if:

You received a damaged or defective product.
You received the wrong product or variant.
The product is significantly different from its description or listing.
The product is unused and returned with its original packaging, tags, accessories, and invoice, where applicable.

3. Non-Returnable Items

Certain products may not be eligible for return, including:

Products damaged due to misuse, improper handling, or normal wear and tear.
Products returned without original packaging or accessories.
Products that have been used, washed, modified, or damaged after delivery.
Items specifically marked as non-returnable on the product page.

4. How to Request a Return

To request a return, contact Mystical9 Customer Support within 4 days of delivery.

Please provide:

Order number
Product name
Reason for return
Clear photos/videos showing the issue, if applicable

Our team will review the request and provide return instructions if the request is approved.

5. Return Approval & Inspection

All returned products are subject to inspection. A return will be accepted only after the product is verified to meet the applicable return conditions.

Mystical9 reserves the right to reject a return if the product does not meet the eligibility requirements.

6. Refunds

Once the returned product is received and inspected, we will process the refund for eligible returns.

Refunds will generally be issued to the original payment method. The time taken for the amount to appear in your account may vary depending on your bank or payment provider.

7. Damaged Products

If your order arrives damaged, please contact us within 4 days of delivery and provide clear photographs/videos of the product and packaging. This helps us investigate and resolve the issue quickly.

8. Exchange

If an exchange is available for the particular product, Mystical9 may offer a replacement instead of a refund, subject to stock availability and verification of the returned product.

9. Return Shipping

For approved returns caused by a defective, damaged, incorrect, or significantly misdescribed product, Mystical9 may arrange or reimburse the applicable return shipping cost.

For other approved returns, return shipping charges may be the customer's responsibility.